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Shipping & returns

Shipping:

  • Free shipping in the UK, and Globally
  • Shipping time 5-15 working days depending on your location

    Returns:

    RETURN OF CHRISTMAS PURCHASES - EXTENDED RIGHT OF CANCELLATION

    We offer an extended right of cancellation for orders placed between November 1st, 2021 and December 31st, 2021. This extended right of cancellation expires on January 31st, 2022.

    We have a 14 day return policy. Any product can be returned within 14 days of receiving it no questions asked.

    You will be responsible for returning the item and paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

    To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.

    Place the item(s) in the original packing and seal the parcel securely.

    Provide us the tracking number and the transport company name of the return item.

    Depending on where you live, the time it takes to receive your exchanged product may vary.

    To complete your return, we require a receipt or proof of purchase.

      Refunds:

      Once the goods are returned to us in the original and unused condition, we will quality check them and process a refund. 

      Your refund will be processed, and credit will automatically be applied to your credit card or original method of payment, within a few of days of receiving your return.

      Late or missing refunds:

      If you haven’t received a refund yet and believe that it should have already arrived, contact your credit card company. It may take some time before your refund is officially posted.

      If that doesn’t solve the issue, next contact your bank. There is often processing time before a refund is posted.

      If you’ve done all of this and you still have not received your refund yet, please contact us at info(a)airtracknordic.co.uk

      Taxes & duties:

      Please be noted that import duty is not included in the item price or shipping costs. We are not responsible for any duties, taxes, or additional charges that may be charged by Customs.

      Location:
      Our headquarters and main warehouse are located in:

      Pavintie 2,
      01260 Vantaa,
      Finland